The Burtsbees customer care team is available to assist with product questions, checkout, payments, orders, delivery, tracking, returns, exchanges, and privacy-related requests.
Service Window
Customer support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local time zone (America/Denver).
Messages received outside these hours will generally be reviewed during the next available customer service period.
Information That Helps Us Respond
For questions about a specific order, please provide your order number and a brief description of the issue so we can assist you more efficiently.
For your security, please do not include your full credit or debit card number, card security code, password, or other sensitive payment credentials in an email or other customer service message.
If you need to cancel an order, please contact us as soon as possible before the order has shipped. Once an order has been dispatched, the applicable return, exchange, and refund procedures in our Refund Policy apply.
How to Reach the Merchant
Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601
Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver
Please contact us before sending a return. We will provide the applicable return instructions and, where required by our Refund Policy, a prepaid return shipping label or another available return arrangement.