Payment Policy

The storefront displays product prices and processes checkout amounts in U.S. dollars (USD). Please review the final order amount, including any applicable taxes and other charges, before completing your purchase.

Credit and Debit Cards

Depending on availability at checkout, we may accept eligible credit and debit cards from the following networks:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

The payment methods actually available for a particular order are displayed during checkout and may vary depending on the transaction, payment provider, or other applicable factors.

All transactions remain subject to authorization by the applicable payment processor and card issuer.

Payment Authorization and Review

When you submit an order, the applicable payment provider may perform authorization, verification, and fraud-prevention checks before completing the transaction.

Customers must be authorized to use the selected payment method and must provide accurate billing and contact information.

A declined, incomplete, or unverifiable payment may delay, prevent, or result in cancellation of an order.

A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction according to its own policies.

Secure Checkout

Payment information is processed through Shopify and applicable payment processors or authorized payment providers using their respective payment-processing and security systems.

We do not intentionally store complete payment card numbers or card security codes on our own website systems.

For your security, customer care will never ask you to send a complete card number, card security code, password, or other sensitive payment credentials by email.

Billing Information

Customers are responsible for providing accurate billing, shipping, and contact information during checkout.

If a payment is declined, please verify the information entered during checkout or contact your card issuer or payment provider.

We may review or cancel an order when payment cannot be successfully authorized or when reasonable security or fraud-prevention procedures identify a material risk.

Taxes

Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.

The final amount payable, including applicable taxes, will be displayed before you complete your purchase.

Cancellation and Refunds

An order cancellation may be requested before the order has shipped. Because orders may be processed quickly, please contact us as soon as possible if you need to request a cancellation.

Once an order has shipped, the applicable return, exchange, and refund procedures in our Refund Policy apply.

Approved refunds are issued to the original payment method after the applicable return has been received, reviewed, and approved.

After the refund has been issued, please generally allow 5–10 business days for the credit to appear in your account. The actual posting time is controlled by the applicable bank, card issuer, or payment provider and may vary.

How to Reach the Merchant

For questions about payment, checkout, authorization, cancellations, or refunds, please contact us:

Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601

Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver