These Terms of Service govern access to and use of the Burtsbees storefront, including browsing the website, placing orders, communicating with customer care, and purchasing products.
By using the storefront or placing an order, you agree to these Terms of Service and the applicable policies referenced on the website. If you do not agree with these Terms, please do not use the storefront or place an order.
Lawful Use and Accurate Information
Customers agree to use the storefront only for lawful purposes and to provide accurate and current information when placing an order or communicating with us.
You must not:
- Use the storefront for fraudulent or unlawful activities
- Impersonate another person or business
- Attempt to gain unauthorized access to the website, accounts, or systems
- Introduce malicious code, harmful software, or other security threats
- Interfere with the operation or availability of the storefront
- Circumvent security or access controls
- Infringe the intellectual-property or other rights of another party
We may restrict or terminate access where reasonably necessary to protect our customers, website, business, or legal rights.
Products, Catalog, and Availability
We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability information.
Product information may change as products are updated, discontinued, or become unavailable. Product images may also vary slightly depending on your device or display settings.
We reserve the right to correct listing or pricing errors, update product information, limit quantities, or discontinue products where reasonably necessary.
Orders and Order Acceptance
Submitting an order constitutes a request to purchase the selected products.
An order confirmation does not necessarily guarantee final acceptance in every circumstance. We may review an order for product availability, payment authorization, shipping information, fraud prevention, or other legitimate reasons.
We may decline or cancel an order when:
- A product is unavailable
- A material pricing or listing error occurred
- Payment cannot be authorized
- The shipping information is incomplete or cannot reasonably be fulfilled
- We identify suspected fraud or unauthorized activity
- Other circumstances prevent reasonable fulfillment
If we cancel an order after payment has been received, we will return any amount properly due to the original payment method.
Payment, Currency, and Taxes
Prices, order totals, and completed charges are generally stated and processed in U.S. dollars (USD).
Available payment methods and supported card networks are displayed during checkout and are described in our Payment Policy.
All transactions remain subject to authorization by the applicable payment processor and card issuer.
Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.
Shipping and Delivery
We currently ship to valid, deliverable addresses within the United States.
Standard shipping is free for every U.S. order.
Orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
After dispatch, standard carrier transit is generally estimated at 4–6 business days.
The typical total delivery timeframe is approximately 5–8 business days, but these timeframes are estimates rather than guaranteed delivery dates.
A tracking number is provided after dispatch.
Carrier delays, severe weather, peak periods, address problems, and other circumstances outside our reasonable control may affect delivery.
For complete information, please review our Shipping Policy.
Cancellation, Returns, and Exchanges
Customers may request cancellation before an order has shipped.
Because orders may be processed quickly, cancellation requests should be submitted as soon as possible.
After shipment, the applicable return, exchange, and refund procedures in our Refund Policy apply.
Eligible purchases may generally be returned or exchanged within 30 days after delivery, subject to the conditions and exclusions stated in the Refund Policy.
Approved eligible returns and exchanges may qualify for a prepaid return shipping label or another return arrangement at no additional shipping cost.
Approved refunds are issued to the original payment method. After the refund is issued, please generally allow 5–10 business days for the credit to appear, depending on the applicable bank, card issuer, or payment provider.
Intellectual Property
Unless otherwise stated, the text, photographs, graphics, logos, layouts, designs, and other content appearing on the storefront are owned by or licensed to Burtsbees and are protected by applicable intellectual-property laws.
You may access and use storefront content for personal, non-commercial purposes related to browsing and purchasing from the website.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use protected content without appropriate authorization, except where permitted by applicable law.
Third-Party Services
The storefront may use third-party services such as Shopify, payment providers, shipping carriers, analytics services, advertising platforms, and other technology providers.
Third-party services may operate under their own terms and privacy policies. We are not responsible for services, content, policies, or practices of third parties that we do not control.
Disclaimer
To the fullest extent permitted by applicable law, the storefront and its services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every time or location.
Nothing in these Terms is intended to exclude or limit any consumer protection, warranty, right, or remedy that cannot legally be excluded or limited.
Limitation of Liability
To the fullest extent permitted by applicable law, Burtsbees will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the storefront or services where such limitation is legally permitted.
Nothing in these Terms limits liability or consumer rights where applicable law prohibits such limitation.
Governing Law
These Terms are governed by applicable U.S. federal law and the laws of the State of Montana, without regard to conflict-of-law principles that would require application of another jurisdiction's law.
Nothing in these Terms is intended to waive or restrict any non-waivable consumer rights or protections available under applicable law.
Changes to These Terms
We may revise these Terms from time to time to reflect changes in our storefront, services, business practices, or applicable legal requirements.
The revised version will be published on this page when changes are made.
Updated Terms apply to future use of the storefront and future transactions to the extent permitted by applicable law.
How to Reach the Merchant
For questions about these Terms, orders, payments, shipping, returns, or other store matters, please contact us:
Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601
Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver