We currently ship to valid, deliverable addresses within the United States. Standard shipping is free for every U.S. order, with no minimum purchase requirement.
Order Processing
Orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
Processing begins after an order has been successfully placed and payment has been authorized.
Orders may be processed sooner, but processing times are estimates rather than guaranteed timeframes.
Carrier Transit and Delivery Estimates
After an order has been dispatched, standard carrier transit is generally estimated at 4–6 business days.
The typical total delivery timeframe is therefore approximately 5–8 business days from order placement, although actual delivery times may vary.
Carrier delays, severe weather, peak shipping periods, address issues, operational disruptions, and other circumstances outside our reasonable control may affect delivery.
These delivery timeframes are estimates and are not guaranteed delivery dates.
Tracking Information
We provide a tracking number for every shipped order.
Shipping confirmation and tracking information are sent to the contact information provided during checkout.
After tracking information is issued, the carrier may need a short period to scan and process the parcel before the first tracking event appears.
Shipping Address
Customers are responsible for providing a complete and accurate U.S. delivery address at checkout.
If an address needs to be corrected, please contact us as soon as possible. Address changes cannot be guaranteed once order fulfillment or shipment preparation has begun.
We are not responsible for delays or additional delivery issues caused by an incomplete or incorrect address supplied by the customer, subject to applicable consumer rights.
Delivery Problems
If tracking indicates a delivery problem, or if an order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information that may help us review the issue.
We will work with the applicable carrier or fulfillment provider and provide an appropriate resolution in accordance with our Refund Policy and applicable law.
Cancellation, Returns, and Exchanges
An order cancellation may be requested before the order has shipped.
Because orders may be processed quickly, cancellation requests should be submitted as soon as possible.
Once an order has shipped, the applicable return, exchange, and refund procedures in our Refund Policy apply.
Eligible purchases may generally be returned or exchanged within 30 days after delivery, subject to the conditions and exclusions in our Refund Policy.
Approved eligible returns and exchanges may qualify for a prepaid return shipping label or another return arrangement at no additional shipping cost.
Taxes
Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.
The final amount payable, including applicable taxes, will be displayed before you complete your purchase.
How to Reach the Merchant
For questions about shipping, tracking, delivery, address changes, or order status, please contact us:
Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601
Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver