Frequently Asked Questions
The answers below provide a quick guide to common ordering, shipping, payment, return, and product-support questions. Where additional conditions apply, the relevant full policy provides the complete details.
Do you ship outside the United States?
No. We currently ship only to valid, deliverable addresses within the United States.
Standard shipping is free for every U.S. order, with no minimum purchase requirement.
How long does delivery take?
Orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
After dispatch, standard carrier transit is generally estimated at 4–6 business days.
The typical total delivery timeframe is therefore approximately 5–8 business days, although actual delivery times may vary due to carrier delays, weather, peak periods, address issues, or other circumstances outside our reasonable control.
How can I track my order?
A tracking number is provided for every shipped order.
Tracking information is sent to the contact information provided during checkout. The carrier may need a short period to scan the parcel before the first tracking event appears.
Can I return or exchange an item without giving a reason?
Eligible purchases may generally be returned or exchanged within 30 days after delivery.
A change-of-mind return does not require you to provide a specific reason, subject to the conditions and exclusions in our Refund Policy.
Who pays the return shipping cost?
For approved eligible returns and exchanges, we provide a prepaid return shipping label or another return arrangement at no additional shipping cost.
We also cover applicable return shipping for confirmed items that arrive damaged, defective, incorrect, or incomplete.
Please contact us before sending a return.
Which change-of-mind returns are excluded?
The following items are generally excluded from discretionary change-of-mind returns:
- Custom-made or personalized products
- Clearance items
- Products marked Final Sale
- Gift cards
- Opened intimate, personal-care, or hygiene-sensitive products
These exclusions do not limit any rights or remedies available when an item is damaged, defective, incorrect, or incomplete, or where applicable law provides otherwise.
When will I receive my refund?
Approved refunds are issued to the original payment method after the applicable return has been received, reviewed, and approved.
After the refund is issued, please generally allow 5–10 business days for the credit to appear in your account.
The actual posting time depends on your bank, card issuer, or payment provider.
Can I cancel my order?
Yes. You may request cancellation before your order has shipped.
Because orders may be processed quickly, please contact us as soon as possible if you need to cancel.
Once an order has shipped, the applicable return, exchange, and refund procedures apply.
What currency and payment methods are supported?
Prices and completed charges are generally processed in U.S. dollars (USD).
Depending on availability at checkout, eligible cards may include:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
The payment methods actually available for your order are displayed during checkout.
How are taxes handled?
Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.
The final amount payable, including applicable taxes, is displayed before you complete your purchase.
What products do you sell?
Our store offers the products currently available in our live catalog.
Product availability, specifications, features, options, and pricing are shown on the applicable product page and may change over time.
Where can I find product care and safety information?
Please review the applicable product page, product packaging, labels, supplied instructions, and manufacturer guidance before using a product.
Product-specific specifications, care requirements, compatibility, and safety information may vary by item or model.
What should I do if my order arrives damaged or incomplete?
Please contact us as soon as reasonably possible if an order arrives damaged, defective, incorrect, or incomplete.
Provide your order number and, where appropriate, photographs or other information that may help us review the issue.
We will provide an appropriate resolution in accordance with our Refund Policy and applicable law.
How can I contact you?
For questions about products, orders, payments, shipping, tracking, returns, exchanges, refunds, or privacy requests, please contact us:
Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601
Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver