30-Day Return & Exchange Period
We offer a 30-day return and exchange period for eligible purchases, beginning on the date the order is delivered.
During this period, customers may request a return for a change of mind without providing a specific reason, subject to the conditions and exclusions described below.
Return Authorization and Shipping
Please contact customer care and obtain return instructions before sending merchandise back.
Once an eligible return is approved, we will provide the applicable return instructions and, where required, a prepaid return shipping label or another return arrangement at no additional shipping cost.
We cover applicable return shipping costs for approved eligible change-of-mind returns and exchanges.
We also cover return shipping for confirmed issues involving merchandise that arrives damaged, defective, incorrect, or incomplete.
Please do not send merchandise to a return address without first receiving return instructions from us.
Problems With an Order
If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information that may help us review the issue.
For confirmed product or fulfillment problems, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with this policy and applicable consumer law.
Return Condition
For a change-of-mind return, please return the product with its included accessories, components, and original packaging when reasonably possible.
Customers may reasonably inspect an item before deciding whether to keep it. However, customers may be responsible for damage caused by handling beyond what is reasonably necessary to inspect the product.
Proof of purchase or order information may be required to process a return.
Excluded Categories
The following items are generally not eligible for discretionary change-of-mind returns:
- Custom-made or personalized products
- Clearance items
- Products marked Final Sale
- Gift cards
- Opened intimate, personal-care, or hygiene-sensitive products
These exclusions do not limit a customer's rights or remedies when merchandise is damaged, defective, incorrect, or incomplete, or where applicable law provides a different right or remedy.
Exchanges
For an approved exchange, we will arrange the replacement after the returned merchandise has been received and reviewed, subject to product availability.
If the requested replacement is unavailable, we may provide an appropriate refund or another available resolution.
Refunds
After an approved return is received and inspected, we will determine whether the applicable refund requirements have been satisfied.
Approved refunds are issued to the original payment method.
Once the refund has been issued, please generally allow 5–10 business days for the credit to appear in your account.
The final posting time is determined by the applicable bank, card issuer, or payment provider and may vary.
Cancellation Before Shipment
You may request cancellation while the order has not yet shipped.
Because orders may be processed quickly, please contact us as soon as possible if you need to cancel an order.
Once an order has been dispatched, the applicable return and exchange process in this Refund Policy applies.
Contact Us
For return, exchange, refund, or cancellation assistance, please contact us:
Business Name: Burtsbees
Website: burtsbevet.shop
Email: support@burtsbevet.shop
Phone: (406) 566-1601
Business & Default Return Address:
300 Jellison Road
La Salle, MT 59901
United States
Please contact us before sending a return. We will provide the appropriate return instructions for your order.
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Denver